Return Policy
Our Return and Exchange Policy
We want you to be delighted with your purchase from Vienia Jewels. If for any reason you are not completely satisfied, we are happy to assist with returns or exchanges under the following conditions:
Eligibility for Return: You may return items within 7 days of delivery.
Condition of Items: Products must be in new, unworn condition with all original packaging, tags, and labels.
Non-Returnable Items: Personalized jewellery, sale items, and any items marked as non-returnable are excluded from this policy.
How to Return an Item
Initiate a Return: Contact our customer service team at vieniajewels@gmail.com with your order number and the item(s) you wish to return.
Return Approval: Once your return request is approved, you will receive a return shipping label and further instructions.
Ship the Item: Return the product to us in its original condition within 7 days of receiving the return label.
Refund or Exchange: Upon receiving the item, we will inspect it and process either a refund to your original payment method or an exchange, depending on your preference.
Return Shipping Costs
You are responsible for covering the return shipping costs unless the product was damaged or defective upon arrival.
Shipping fees from the original order are non-refundable.
We want you to be delighted with your purchase from Vienia Jewels. If for any reason you are not completely satisfied, we are happy to assist with returns or exchanges under the following conditions:
Eligibility for Return: You may return items within 7 days of delivery.
Condition of Items: Products must be in new, unworn condition with all original packaging, tags, and labels.
Non-Returnable Items: Personalized jewellery, sale items, and any items marked as non-returnable are excluded from this policy.
How to Return an Item
Initiate a Return: Contact our customer service team at vieniajewels@gmail.com with your order number and the item(s) you wish to return.
Return Approval: Once your return request is approved, you will receive a return shipping label and further instructions.
Ship the Item: Return the product to us in its original condition within 7 days of receiving the return label.
Refund or Exchange: Upon receiving the item, we will inspect it and process either a refund to your original payment method or an exchange, depending on your preference.
Return Shipping Costs
You are responsible for covering the return shipping costs unless the product was damaged or defective upon arrival.
Shipping fees from the original order are non-refundable.
